Category: Tracking Problems
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Tracking Says Delivered But Nothing Arrived: What to Do Next
A “delivered” scan is not proof that the parcel reached your hands. Wait 24-72 hours, check the door, mailbox, neighbours and front desk, then request the delivery record from your local carrier. Most items are recovered or refunded when reported within the first few days. Why “delivered” does not always mean delivered The word “delivered”…
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EMS vs ePacket vs Registered Air Mail: Which China Post Service to Choose
Choose ePacket for light e-commerce items under 2 kg, EMS when speed or value matters, Registered Air Mail when you need proof of posting cheaply, and Surface Mail for heavy, non-urgent bulk. The service you pick fixes your speed, weight limit and tracking depth – and cannot be changed later. The comparison table Service Speed…
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China Post Tracking Number Format: What R, E, L, C and U Mean
A China Post international tracking number has 13 characters: 2 letters + 9 digits + 2 letters, ending in CN – for example RA123456789CN. The first letter tells you the service (E = EMS, R = registered, C = parcel, L = tracked small packet, U = limited tracking), and the last two letters are…
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Why Is My China Post Tracking Not Updating? (And When to Worry)
A pause of 5-10 days between scans is normal for international mail, and 2-3 weeks is common when a parcel is in customs or waiting at a handover point. In our analysis of 50,037 real China Post enquiries, “no update / stuck” was the single largest category at 26.5%. Wait 15-20 business days past the…
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China Post Tracking Not Found? Why Your Number Returns No Results
The three usual causes are that the parcel has not been scanned yet (allow 24-72 hours after the seller ships), that the number was issued by a different postal operator, or that the service you bought is not tracked internationally. Check the last two letters first – if they are not CN, you are tracking…
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China Post Prohibited and Restricted Items: What You Cannot Send
Prohibited items – explosives, flammables, gases, corrosives, weapons, drugs, counterfeits – cannot be sent at all. Restricted items – batteries, liquids, cosmetics, food, medicines, magnets – are allowed only under conditions or via special channels. Check both China Post’s rules and the destination country’s import rules, because the destination is often stricter. The distinction that…
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China Post Delivery Times by Country: Realistic Estimates That Hold Up
EMS typically takes 3-10 business days, ePacket and registered air mail 10-25, and surface mail 30-90. Add time for customs. Any published figure is an estimate, not a guarantee – customs, peak season and destination handling routinely add days. Delivery time by destination and service Business days after acceptance, based on published service standards and…
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China Post Customs Hold: Why Parcels Get Held and How to Clear Them
A customs hold is usually routine. Most items clear within 1-3 business days; holds that last longer normally mean customs is waiting for documents, payment or a declaration, not that the parcel was seized. Respond to any notice promptly and pay assessed duty to avoid storage fees or return. Export customs and import customs are…
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China Post Tracking: The Complete Guide
Trackk a China Post parcel by entering its 13-character number (2 letters + 9 digits + CN) on the China Post site, your own national postal operator’s site, or a multi-carrier aggregator. Expect 10-45 days depending on the service used, and treat any pause under 10 days as normal. This guide explains the number formats,…