Tracking Help

Need Help Tracking Your Package?

Having trouble tracking your China Post package? If your tracking number returns no results, your shipment information hasn’t updated, or you see an error message such as “Abnormal request (4), please retry.”, we’re here to help.

Submit your tracking number and tell us what happened. We’ll review the information you provide and do our best to help you understand your tracking results.

How Can We Help?

• No tracking results: Your tracking number returns no information or says it cannot be found.
• Tracking errors: You see messages such as “Abnormal request (4), please retry.”
• Tracking not updating: Your package status hasn’t changed for several days.
• Need help checking a shipment? Send us your tracking number, and we’ll do our best to help you check its tracking status.

Submit Your Tracking Request

Please fill out the form below with your tracking number and a brief description of the issue. If possible, include the error message you received and when you tried tracking your package.

We’ll review your request and try to help you find the available tracking information.